Privacy Policy

Samantha Covey LLC operates this website to help clients learn about our custom bridal and eveningwear services, request appointments, and receive communications they have opted into. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

Appointment request form

When you submit an appointment request, we collect your first and last name, email address, phone number, appointment type preference, approximate budget, SMS consent record, and any details you choose to include in your dress notes. This information is used solely to evaluate and respond to your inquiry.

Email newsletter signup

When you subscribe through the footer or the site popup, we collect your email address and a record of the page and context from which you subscribed. This information is used to send you first looks at new collections, lookbook releases, and private appointment availability.

Text messaging communications

We collect your phone number only when you voluntarily provide it to us, such as during transactions, inquiries, appointment requests, or when you sign up to receive notification messages. When you opt in to receive text messages from us, we collect your phone number, messaging preferences, and records of your consent. This information is used to send account notifications, customer care replies, appointment confirmations and reminders, and service updates.

How we use your information

• To review and respond to appointment requests and coordinate next steps in the design process.
• To send newsletter communications to subscribers who have explicitly opted in.
• To send account notification, service-related, customer care, and appointment-related text messages to people who have opted in to receive them.
• To understand how visitors interact with the site so we can improve it over time.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-party services

We use third-party services to operate this website, including an email delivery provider for newsletter communications, an SMS provider for text message delivery, and a hosting provider that includes bot protection on form submissions. We share your phone number only with our SMS provider as necessary to send and manage text messages, subject to the privacy policy of that provider. These services receive only the information necessary to perform their functions and are not permitted to use it for other purposes.

Email communications

Every newsletter email includes an unsubscribe link. You may opt out at any time by clicking that link, and your address will be removed from future sends. You can also contact us through the website to request removal.

Text message opt out

SMS messaging charges may be applied by your carrier. You may opt out of text messages at any time by replying STOP. Once you have opted out, we will not send you additional SMS messages unless you opt in again. We will not sell, rent, transfer, or share your phone number with another party for their own marketing purposes.

Data retention

Appointment inquiry information is retained as long as it is relevant to an active or potential client relationship and then deleted. Subscriber records are retained until you unsubscribe or request deletion. We do not hold personal data longer than necessary.

Your rights

You may request access to, correction of, or deletion of personal information we hold about you at any time. To make a request, email us or write to us at the addresses below and describe what you are looking for. We will respond within a reasonable time.

Cookies and tracking

This site uses cookies and local browser storage only for functional purposes, such as remembering whether you have already seen the newsletter signup prompt. We do not use third-party advertising cookies or behavioral tracking.

Changes to this policy

We may update this policy as our practices or the services we use change. The effective date at the top of this page will reflect the most recent revision. We will notify visitors about significant changes in the way we treat personal information by placing a prominent notice on our site. Continued use of the site after an update constitutes acceptance of the revised policy.

Contact

Questions about this policy can be directed to us at xoxo@samanthacovey.com, or by mail at 502 W 7th St, Suite 100, Erie, PA 16502. We aim to respond within one business day.